How can the Building Commission help me?

The outcome of your complaint may not always result in the prosecution of a registered building practitioner. Also, an investigation will not stop any building work from being carried out or rectified, and it will not lead to the payment of compensation for loss or damage.

Should your complaint be referred for investigation, there are a number of potential outcomes that may result from the

Commission's action.

• Having your complaint dismissed through a lack of available evidence to support your allegations.
  
• Having your complaint substantiated, but no further action recommended due to extenuating circumstances such as the identification of very minor breaches of legislation. In these cases a notation of your complaint will be made in the practitioner's conduct file for future reference.
  
• The Commission prosecuting the practitioner who was the subject of your complaint.
  
• The Commission referring the practitioner to the Building Practitioners Board for an Inquiry into his or her conduct.

In all of these situations you will be informed of the outcome in writing by the assigned case officer. If you are unhappy with the outcome you are encouraged to contact the particular case officer to discuss your concerns.

Got a question?

Go to frequently asked questions to find out more.